Media · Managed Technology Services · AI Consulting & Automation
Enabling SecureOps at Scale in a Global Media Enterprise
A global creative and technology leader partnered with RITE NRG to automate and streamline 37 critical IT processes. The solution centralized onboarding and offboarding, DLP monitoring and endpoint compliance, cutting manual tracking by 60% and improving SLA compliance across more than 100,000 endpoints.
60%
Reduction in manual process tracking workload
100,000+
Managed endpoints covered
37
Critical IT processes centrally orchestrated
Starting situation
The client operates across multiple continents at the intersection of entertainment, technology and innovation, with more than 100,000 managed endpoints and a mix of on-premise and cloud infrastructure including Amazon Workspaces. Their internal IT team was manually managing dozens of critical security processes with inconsistent scheduling and owners across departments, had little automation in high-risk workflows such as offboarding and data loss prevention, limited oversight of endpoint activity for exiting employees, and difficulty enforcing policy without restricting creative work. Delayed process execution was creating mounting operational risk.
What we advised
Rather than force automation everywhere, we separated the processes that could be fully automated from those that depend on human judgment in a decentralized creative organization, and designed smart workflows that make those human decisions faster and better informed.
What we built or changed
We designed and delivered a bespoke process automation and monitoring toolkit that now underpins day-to-day IT operations: centralized orchestration of 37 IT processes covering onboarding and offboarding, DLP monitoring, endpoint compliance and escalation; a SmartSheet-based framework extended with scripting for reminders, ownership management and escalation triggers; integration with endpoint agents to process data and manage manual validation when anomalies occur; custom dashboards for compliance tracking, user risk scoring and intervention prioritization across USB activity, cloud uploads and unauthorized app installs; and built-in alerts to prevent SLA violations.
Architecture, data and integration
SmartSheet for process coordination and lightweight automation, TruPoint for data loss prevention and endpoint activity monitoring, AWS Workspaces for secure virtual desktops for global contractors, custom scripts and macros for task flows and escalation logic, Windows and macOS endpoint agents, all integrated with the client's internal IT ticketing systems.
Engagement and commercial model
Managed technology services: we manage and oversee 37 recurring processes on daily, weekly and monthly cadences for the client's internal IT operations team.
The #riteway in action
We targeted the most time-consuming and risk-prone workflows first, shifting the team from manual firefighting to proactive, automated operations without getting in the way of creative work.
Delivery timeline
Ongoing managed operation across 37 recurring IT processes.
Handover and ongoing operation
Improved SLA compliance across onboarding, offboarding and DLP processes, real-time visibility into high-risk endpoint activity for exiting users, faster detection of policy violations, and zero disruption to user creativity.
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